Billing Counter at City of Charlottetown City Hall is Looped!


July 25, 2018.  Yesterday another step forward for accessibility for those with hearing loss was made.  The City of Charlottetown has been active in ensuring hearing accessibility at City Hall.  The reception area and council chambers have had a hearing loop installed (See Charlottetown City Hall is Looped). With the help of our PEI based Let’s Loop PEI technicians, the city has now also looped the billing counter in their accounts receivable area on the main floor.

CIMG1191 Jul 24 2018 Ctown city hall Phil Daria Tom

With Phil Pater, left, and Tom Barnes, right, outside City of Charlottetown’s City Hall. (Photo credit: Brett MacFadyen)

The installation happened early in the morning, just as City Hall opened.  Phil Pater and Tom Barnes, two well known sound technicians on the island, are certified to install hearing loops according to IEC60118 international installation standards.  We’re delighted that these professionals are willing to add hearing loop installations to the list of services they offer.

CIMG1183 Jul 24 2018 Ctown city hall Tom & Phil installing loop at billing counter

Tom Barnes (by counter) and Phil Pater (behind counter) ensure the counter loop is installed properly. (Photo credit: Daria Valkenburg)

Once the hearing loop was installed it was time to test it.  Can you see the delight on Phil’s face when he realizes the counter loop is ‘activated’?

CIMG1185 Jul 24 2018 Ctown city hall Phil has aha moment when trying out the loop

Phil Pater checks out the hearing loop while Tom Barnes speaks to him from behind the counter. (Photo credit: Daria Valkenburg)

My turn was next, and Phil was quick to catch my ‘aha’ moment, when I could hear Tom, who sat behind the counter.

CIMG1186 Jul 24 2018 Ctown city hall Daria has an aha moment

Wow! What clarity of sound! (Photo credit: Phil Pater)

Once we knew the hearing loop worked, the staff members behind the accounts receivable department counter were invited to test it out.  Summer student Brett MacFadyen had his own ‘aha’ moment.

CIMG1188 Jul 24 2018 Ctown city hall summer student Brett MacFadyen has an aha moment

Summer student Brett MacFadyen, who works at the billing counter, tries out the hearing loop. (Photo credit: Daria Valkenburg)

We applaud the City of Charlottetown for their initiative in bringing accessibility for those with hearing loss to City Hall.  We encourage more places to join them. Counter loops are affordable and easily installed. If you have a venue that uses a counter or booth with a glass barrier, please consider the benefits of making your venue more accessible!

Have you tried out one of the loops installed at City Hall?  Email us at or comment on our blog at https://theauralreport.wordpress.comYou can also follow us on Twitter: @HearPEI.

List of places on PEI with a hearing loop:

© Daria Valkenburg



4 thoughts on “Billing Counter at City of Charlottetown City Hall is Looped!

Comments are closed.